Preparing for a call

Learn English Business Communication

English on the Telephone

English on the Telephone - Preparing to make a call

Preparation is one of the things that can help you when making a phone call. This telephone call preparation form is one of the tools you can use:-

Telephone call preparation form

Date:

Contact person (full name and title):

Company name:

Address:

Telephone number(s):

Script

Primary reason for call:

Secondary reason for call:

Introduction:

Lead statement:

Key words:

Conclusion:

Results/Comments:

Follow-up action to be taken:

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